• Go to http://join.me/chsresults
  • Dial 1-646-307-1990 then enter 525-982-025#
  • Join.Me Instructions
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  • We are recording the webinar but will edit any proprietary questions out of the recording

Primary Topic

  • Turning Conflict into Collaboration & Innovation


  • Welcome and Roll Call
  • Presentation by Petra Platzer
  • Open Discussion and Questions
  • SYNC Announcements


  • Petra Platzer, PhD, ACC
  • President & Chief Co-Creator, Integrative Partners


  • Conflict happens when “I want something, and you want something different”. Often this can feel like an impass that leads to judgement, frustration and feeling stuck. Becoming aware of our own role in conflicts – our approach, beliefs and behaviors – is a key step in becoming unstuck. This can unleash the positive energy and possibility within conflicts to create important change – together.
  • In this webinar, we’ll take a closer look at different perspectives of Conflict, our default styles in approaching it, and learn some practical tools to leverage as leaders to effectively unlock their transformative power.

Think about these questions & bring your responses to the webinar:

  • 1) Think of a current or recent conflict for you:What was your approach?
    • Did you: Remain silent? Become argumentative? Have a crucial conversation?
    • What did you believe or interpret about the other person?
    • What did you feel about the outcome from the conflict?
    • How effective was your process for addressing future possible conflicts?
  • 2) What have you learned from Conflict?
Books on diverse conversations:
  • “Fierce Conversations” by Scott
    Focus: how to have conversations about things that are important, but not yet emotionally charged, so you can avoid having it escalate to a Difficult or Crucial conversation.
  • “Difficult Conversations” by Stone, Patton, Heene and Fisher
    Focus: how to conduct conversations that are high-stakes and emotionally charged. Breaks process into 3 components –  1. conversation about what happened  2. conversation about your feelings about what happened 3. how the conversation affects our sense of identity.
  • “Crucial Conversations” by Patterson, Grenny, McMillan and Switzler
    Focus: provides a formula for how to conduct conversations that are high-stakes and emotionally charged.